Penopoly

FAQ

FAQ

Q.  What kind of pens do you sell?

A.  We sell fountain pens, rollerballs, ballpoints, and dip pens. We may also carry other unique writing instruments like limited additions,or Rare Vintage Pens. Ask us!

Q.  Do you accept credit cards for payment?

A.   Yes. We accept Mastercard and Visa, Pay-pal, and Checks.

Q. I’m new to pens.  How can I select the right pen for me or for a special gift?

A. Contact us and we can provide suggestions to assist you in finding the right pen for your purposes.

Q. How do I place an order?

A. Simply click on the Purchase button, or email us for further instructions.

Q. Does Penopoly do pen repairs?

A. Yes ! We do approximately 5000 repairs per year of all types. We also can make some parts for vintage or new pens. (See repairs). Penopoly attends most shows around the country and we offer repairs on sight while you wait. Check our sight for dates and places on ( Pen Shows and Clinics).

Q. How do you ship?

A.  Most orders are shipped insured via USPS Priority Mail with delivery confirmation. UPS and FedEx are also options. Unless otherwise instructed we will ship via the least expensive method that will ensure safe delivery of your order. We also ship worldwide, actual shipping charges will depend on where your order is going.

Q. Does Penopoly offer Nib Grinding?

A. Yes ! We will grind most nibs, charges can be seen on Repair page.

Q. Do you have warranties for your pens?

A. We have a three day return policy for any pen with a defect from the manufacturer. We stand behind all vintage pens we sell to work properly when purchased from us.

Q. Where can I send my pen for repair?

A.Shipping address :

Penopoly Pens

20885 Redwood Rd #165

Castro Valley, CA 94546

Q. How do I know my pens are safe when shipping to your business address?

A. Penopoly has a special agreement with the local UPS store which take our shipment only during business hour in order to never have boxes left on a doorstep. UPS must check them in from the delivering company, and I must check them out from the UPS store by signing I received your package. Over the last 12 years I have only lost one shipment, it was during return delivery through the post office during Christmas rush.

Q. What is the best way to pack a pen to ship ?

A. Always pack your pen in a box! Never in a padded envelope. What would happen to your finger if you packed and shipped it across the country in a padded envelope?


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